My Edge is due for its major service and I've been putting off booking because I keep going back and forth on where to take it. The dealer is the safe option but the quote was painful, and the last independent I used was fine for an oil change but I wouldn't trust them with anything bigger. A colleague mentioned the Ford workshop at Exotic Auto Services and said he'd used them for a couple of years without any drama, which is a decent sign, but I wanted to see if anyone else here has experience with them. Specifically I'm curious whether they use genuine parts and whether they're upfront about what actually needs doing versus what can wait. I don't want to be sold a bunch of extras I didn't ask for. If you've used them, how was the communication and did the final bill match the quote?